Frequently Asked Questions

Only medicines marked as prescription-required need a valid prescription and pharmacist review before fulfilment. OTC and wellness products can usually be ordered without an Rx.

Open Prescriptions, upload a clear photo or PDF, and complete the patient details. A pharmacist reviews the prescription before Rx items can be fulfilled. Uploading does not guarantee approval or stock.

Delivery and handling fees depend on the selected delivery method, order value, and any free-shipping promotion. Estimates appear in your cart and are confirmed at checkout.

Sign in and open Account → Orders for fulfilment status. If a courier tracking link is available for your shipment, it appears on the order details page.

After signing in, use Account to save patient profiles and delivery addresses. These details speed up checkout and prescription review for household members you are authorised to order for.

Returns depend on product type, medicine restrictions, and delivery outcome. Many prescription medicines cannot be returned once dispensed. See the Return Policy for eligibility details, or start a return from an eligible order in your account.